Admin · Users management

Account profile

Every user or admin account has a status and a set of profile fields administrators can view and edit from the control panel.

Account status

Four states, one switch

Deny

All MFA requests are automatically denied.

Bypass

All logins require a seven-digit code, bypassing the phone-based MFA. Opens "Bypass code" and "Expire bypass code" (1–72 hours) fields the account auto-reverts to Active after expiry. Useful for a lost phone or auth issues.

Locked

All logins are automatically denied, bypassing MFA. Recommended in response to a security threat.

Profile fields

What admins can edit

  • Person ID Your organization's user ID number
  • Alias Username Unlimited free aliases; all route to the same mobile app; unique org-wide
  • IP Address Default * (all IPs allowed); can be restricted to limit portal access
  • Change Password
  • Mobile phone number Used for Two-Way SMS
  • Email Use an address the user can access from their mobile phone it's used for pairing
  • Status timeout Failed-login threshold before auto-lockout
  • Business Phone Optional
Next: How pairing works →
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