Account Recovery options
Each company should set at least two Administrator accounts as a backup measure. In case that one administrator is unable to access the account (forgot/lost phone), the second administrator will be able to reset the access information for the first administrator.
In addition, Spriv strongly advises that each administrator save his recovery access code in a safe place in order to allow the administrator access in case that he lost his phone. Please follow the two steps outlined below before you start configuring your Two Factor Authentication management portal:
- Create a second Administrator account: Account administrators have authorization to change other administrators and user accounts status to “Bypass”. Once an account status is marked as “Bypass” two-factor authentication is not required and the administrator or user that loses their mobile phone can access the account just by inputting the username and password. Spriv therefore encourage creating a second administrator account and pairing the second administrator account with a second mobile phone.
A. How to create a second administrator account: Go to “Manage Users” and click on “Add Admin”. Fill in the required information and click “Create”. Click on “Search Admin” locate the new admin account and than click on “Pair”. Important: After successful pairing ask the second administrator to access Spriv’s Adaptive Two Factor Authentication control panel in order to check access.
B. How to set an account to “Bypass”: Go to “Manage Users” click on “Search Admins” enter the admin account and click “Search”. Identify the correct admin account, click on “Edit” and change the “Account Status” from “Active” to “Bypass”.
2. Recovery Code: Please save the “Recovery Code” in a safe and accessible location apart from your username and password. To save your Recovery Code login to Spriv’s Adaptive Two Factor Authentication control panel and click on “Profile”. If you lose your phone but have access to the Recovery Code, simply enter your username, password and your recovery code.
Impotent to know: The recovery code can be used only once! So if you used the recovery code, make sure you click on “Profile” and save your new recovery code.
In order to enter the recovery code at the Login Screen click on “Lost your Phone”. Enter your username, Password and Recovery code and click login. The recovery code can be used only once! If you use a recovery code, make sure you click on “Profile” and save your new recovery code.
