Why Adaptive Multi Factor Authentication (MFA) is essential ?
Forcing your users to press “Allow” every time they login, may train your users to click allow also when a hacker tries to login, it called reputation poisoning.
Using Spriv patented technology, your users would see the Allow/Deny push notification only if the login contains abnormal information, such as new location, computer, mismatch between the phone and location and more.
What should I do if I have a question and it’s not in the FAQ?
If you have a question and it’s not in the FAQ than please use the Contact Us page to send us your question. Spriv’s support team will answer your question within 24 hours. If a question may relate to other users, we will publish the question and Spriv’s answer below.
What is Spriv’s technicians background?
Spriv’s committed support technicians come from extensive backgrounds in multiple IT industries enabling Spriv to dedicate staff experienced in your business. Spriv’s expert team of support professionals will quickly identify and resolve any issues. With ongoing training and attention to industry best practices, Spriv’s team will attend to your every need, providing adept and professional issue resolution.
How do you prioritize issues?
Issues are prioritized by severity level with regular status updates provided to the client. For high severity issues, Spriv’s Support Team will follow an expedited escalation process, including immediate escalation to an engineer and notification of the Support Manager with updates every two hours until the issue is resolved.