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Spriv’s technical support specialists would love to assist you. Please use our contact us page to submit your question.
No problem. Please contact Spriv’s presales via Spriv’s Contact US.
Somebody may have asked that question before. This is a short list of our most frequently asked questions.
Forcing your users to press “Allow” every time they login, may train your users to click allow also when a hacker tries to login, it called reputation poisoning.
Using Spriv patented technology, your users would see the Allow/Deny push notification only if the login contains abnormal information, such as new location, computer, mismatch between the phone and location and more.
If you have a question and it’s not in the FAQ than please use the Contact Us page to send us your question. Spriv’s support team will answer your question within 24 hours. If a question may relate to other users, we will publish the question and Spriv’s answer below.
Spriv’s committed support technicians come from extensive backgrounds in multiple IT industries enabling Spriv to dedicate staff experienced in your business. Spriv’s expert team of support professionals will quickly identify and resolve any issues. With ongoing training and attention to industry best practices, Spriv’s team will attend to your every need, providing adept and professional issue resolution.
Issues are prioritized by severity level with regular status updates provided to the client. For high severity issues, Spriv’s Support Team will follow an expedited escalation process, including immediate escalation to an engineer and notification of the Support Manager with updates every two hours until the issue is resolved.
Spriv’s Knowledgebase and FAQ is the quickest way to find and the support you need, when you need it. If you can’t find your answer in the Knowledgebase and FAQ than please contact Spriv via contact us page for a quick resolution and expedited escalation in order to minimize the impact of technical issues
The Knowledgebase is a single source to search all product information including knowledge articles, user guides, release notes and training videos, making it a great place to troubleshoot issues. It allows you to search by queries containing unique keywords, symptoms or details, filter and sort results, view, rate, email and print articles and you can even propose an article to be written by using Spriv’s contact us page. Because of the amount of information, the Knowledge Base is the prime place Spriv’s Software Support engineers go to for existing documentation when assisting our clients
Spriv support technicians come from a wide range of industries which means while any technician can help you, you will receive a dedicated Technical Account Manager as your primary contact who will assist you every step of the way, from set up and configuration to managing any escalated support issue.