What is the quickest way to find and the support?
Spriv’s Knowledgebase and FAQ is the quickest way to find and the support you need, when you need it. If you can’t find your answer in the Knowledgebase and FAQ than please contact Spriv via contact us page for a quick resolution and expedited escalation in order to minimize the impact of technical issues
What is Spriv’s knowledgebase?
The Knowledgebase is a single source to search all product information including knowledge articles, user guides, release notes and training videos, making it a great place to troubleshoot issues. It allows you to search by queries containing unique keywords, symptoms or details, filter and sort results, view, rate, email and print articles and you can even propose an article to be written by using Spriv’s contact us page. Because of the amount of information, the Knowledge Base is the prime place Spriv’s Software Support engineers go to for existing documentation when assisting our clients
Spriv support technicians come from a wide range of industries which means while any technician can help you, you will receive a dedicated Technical Account Manager as your primary contact who will assist you every step of the way, from set up and configuration to managing any escalated support issue.