2FA Users Management Update a user profile

Go to www.spriv.com and click on ‘Client Login’ enter your Username / Password and navigate to: ‘Account update’ > ‘Update a user profile’

Choose a user profile by using one of the following options:

  • User Management > End-User list
  • User Management > Search End-User

Click on the blue computer icon and enter ‘Update a user profile’ screen.

In the ‘Update a user profile’ screen you will be able to edit the following user’s information:

  1. First Name
  2. Last Name
  3. Email Address
  4. Person ID
  5. Country and Mobile Phone number*
  6. Status has three options:
    • Active: Default. Two-Factor Authentication is ON if the user successfully completed the pairing process.
    • Bypass: All logins will be approved automatically, bypassing 2FA. Useful in cases of phone loss or authentication issues.
    • Disabled: All logins will be denied automatically, bypassing 2FA. Useful in cases of security threats.

At the bottom of the screen there are two check marks:

  • Paired– Indicates whether the end-user has successfully paired his device using the mobile app
  • Locked-out– Indicates that the end-user failed a series of authentication attempts. To unlock the account simply clear the check mark.